We are ICO compliant.
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1. Introduction At Parkview Chiropractic, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR). By using our services, website, and booking system, you are agreeing to the terms of this Privacy Policy.
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2. What Information We Collect We may collect and process the following information: Full name, date of birth, and contact details Medical history, health information, and treatment notes Payment and billing information Appointment records and booking history Communication preferences (email, SMS, phone) Information provided through our website or Jane App platform
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3. How We Collect Your Information We collect your personal information when you: Register or book an appointment via our Jane App system Complete patient intake forms or consultation paperwork Communicate with us via email, phone, or SMS Use our website contact forms or subscription forms.
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4. Why We Collect Your Information We collect your data to: Provide safe, effective chiropractic care Maintain accurate clinical records Arrange and manage appointments Comply with legal and regulatory obligations Send you appointment reminders and administrative communications With your consent, send you occasional marketing updates or newsletters.
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5. Lawful Basis for Processing We process your information under the following legal bases: Contract: To provide you with healthcare services Legal Obligation: For professional, regulatory, and insurance purposes Consent: For marketing and non-essential communications Vital Interest: To protect your safety in certain clinical situations.
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6. How Your Data Is Stored All patient records are stored securely within our Jane App practice management system. No paper records are stored. Access to data is restricted to authorised personnel only. We apply appropriate security, encryption, and backup procedures.
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7. Data Sharing We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared in the following limited situations: With other healthcare providers involved in your care (with your consent) For payment processing via secure payment providers Where legally required (e.g. insurance, regulators, legal authorities).
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8. Data Retention We retain patient records: For adults: 8 years after last treatment For children: until their 25th birthday or 8 years after last treatment (whichever is longer) After these periods, data will be securely deleted or destroyed.
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9. Your Rights Under UK GDPR, you have the right to: Access the information we hold about you Request corrections to your personal information Request deletion of your information (subject to legal limitations) Withdraw consent for marketing communications at any time Restrict or object to certain data processing To exercise your rights, contact us at info@p-vchiropractic.com.
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10. Complaints If you have any concerns about how we handle your data, you can contact us directly: Email: info@p-vchiropractic.com Phone: 07715 265776 If you remain dissatisfied, you have the right to raise your complaint with the Information Commissioner’s Office (ICO): Website: www.ico.org.uk Helpline: 0303 123 1113
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11. Changes to This Privacy Policy We may update this Privacy Policy periodically. Any updates will be posted on this page. Please check back occasionally for the latest version.